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TRADEMARK INFORMATION:
GREENBERG E SMITH GRUPPI-INTERNAZIONALI (GSG-i)
-INVESTING IN A SECURED TOMORROW.
GREENBERG & SMITH HOLDINGS (GS/GSH)
RIVERA R&D ENTERPRISES (RIVERA ENTERPRISES/RIVERA R&D)
-TECHNOLOGICAL INNOVATIONS OF TOMORROW TODAY.
GREENBERG & SMITH MEDIA
M/R:3716
AROMA CHIC CAFE (AROMA COFFEE HOUSE)
SECURITYTRUST
-GREATSOLUTIONS
-ANYWHERE YOU NEED US.
-SECURING YOUR TRUST.
-A NEW WAY TO TRUST.
TRANSPORT
PATROL
are trademarks and service marks of GREENBERG E SMITH GRUPPI-INTERNAZIONALI, L.L.C., a Virginia limited liability company, or its subsidiaries. All rights reserved.
Legal
legal_gsg-i.com
March 2010
a.GSG-i means Greenberg e Smith Gruppi-Internazionali, LLC and its affiliate divisions (departments), who provide services in security surveillance equipment, transportation, loss prevention, management, and media publications.
b.Information provided by GSG-i and other sources on this Website is believed to be accurate and reliable when placed on this site; nevertheless, we cannot guarantee its accuracy, completion, up-to-datedness at all times. Information on this site is for referral purposes only and is not intended to provide accurate advice and should not be relied upon in that regard. We endeavour to keep products and marketing materials accurate; however, there is always the possibility of artistic interpretation on designs, and typographical errors. Furthermore, information and all other data regarding services and products are subjected to change at any time without notice to users; and the posted materials on the site may not immediately reflect such changes but are bound to any and all changes made at the moment they were instituted, unless otherwise stated in writing by GSG-i.
c.Certain, but not limited to, names, words, titles, phrases, logos, icons, graphics or designs in the pages of this Website, or sites linked to it, may constitute trade names, registered or unregistered trade-marks or service marks. "Trade-marks", of Greenberg e Smith Gruppi-Internazionali, LLC (GSG-i, GSG-i SecurityTrust, SecurityTrust, other members of the GSG-i family or to the original creator(s) of the content. However, the display of Trade-marks, or any other work, on pages housed at this Website or linked sites, does not imply that any license has been granted to any third party.
d.All information in this Website is protected under the copyright laws of the United States of America and any other country where such treaties are applicable. Users of this Website shall be entitled to copy any information for their own personal use but may not republish or reproduce any information in any manner, including electronic reproduction by "uploading" or "downloading", without the prior written consent of the GSG-i's Legal Department. Otherwise, no one has permission to copy, redistribute, reproduce or republish, in any form, any information found in the pages of this Website or to other Websites linked to it or from that belongs to the GSG-i company and its divisions..
e.Any unauthorized downloading, re-transmission, or other copying or modification of Trade-marks, Service-marks or other contents of this Website may be a violation of statutory, common or other intellectual property laws and international treaty provisions which could subject the violator(s) to legal action.
f.GSG-i is not responsible in any manner for direct, indirect, special or consequential damages, however caused, arising out of your use of this Website and/or any web browser, including any damages you may suffer if you transmit confidential or sensitive information to us or if we communicate such information to you at your request over the Internet.
g.Links to other websites from this Website are for convenience only. No endorsement of any third party products, services or information is expressed or implied by any information, material or content referred to or included on, or linked from or to this Website.
h.Products and services of GSG-i are only offered in the jurisdictions where they may be lawfully rendered. All products and services are subject to the terms of agreements from GSG-i and/or any other third party. The information in this Website is subject to change without notice. This communication does not constitute an offer or solicitation by anyone in any jurisdiction in which such products and services or solicitation is not authorized or to any person/company to whom it is unlawful to service offer or solicit. Prospective buyers who are not resident in the United States, Canada, France, Germany, Hungary or Taiwan should consult with their governments import/export adviser to determine if these services and equipment may lawfully be sold in their jurisdiction. By placing/receiving an order you, the Customer/User, agree to comply fully with all relevant export laws and regulations of the destination country.
i.Email communication including any information transmitted with it is intended only for the use of the addressee(s) and is confidential. If you are not an intended recipient or responsible for delivering the message to the intended recipient, any review, disclosure, conversion to hard copy, reproduction or other use of any part of this communication is strictly prohibited, as is the taking or omitting of any action in reliance upon this communication. If you receive this communication in error or without authorization please notify us immediately by return e-mail or otherwise and permanently delete the entire communication from any computer, disk drive, or other storage medium.
j.Commitment to Privacy:
j.1.Greenberg e Smith Gruppi-Internazionali, LLC, its divisions, owners and members, value your privacy. Protecting your privacy and confidentiality of your personal and business information will always be fundamental to the way we conduct our business. As a group of divisions and members we work diligently to provide you with the best customer service in the industry, along with the best product at the best possible price. Meeting those goals, to the best of our abilities, require us to be fair, open and respectful.
j.2.Collecting your information:
The collection and use of your information (personal or business) shall always be only aimed at providing you with the best possible service our members can give you. Your private information shall not be used outside the company and or distributed. We would have to receive separate consent from you, if in the future we wish to use your information for any other purpose; however, your information, such as but not limited to: order details, billing information, in/outbound phone recordings, can be shared within our organization, or with an organization that is vital to providing you with the services offered, or contracted by GSG-i to provide its customers or company a service or product (e.g. billing dispute, chargebacks, etc.).
j.3.Financial Transactions:
Your financial information shall be used as dictated by banking/law regulations to satisfy verification of buyer(s) as well for payment clearing and settlement. In times when you authorise us in writing or when we are required by law or by our terms of agreement, we may provide information weve stored to a third party.
j.4.Phone Calls:
We may monitor/record your telephone discussions with sales members for our mutual protection; to improve customer service; and to confirm agreed terms/order/discussions. If you do not wish for your calls to be monitor, you may utilise our mail-in, fax-in, online store order systems.
j.5.Releasing information:
We may provide your information to other individuals, organisations, or departments in situations where:
-We have your permission to do so.
-The other party is our suppliers or agents who assist us in serving you.
-We are required to do so by law or/and for the purposes of self-regulation.
j.6.Protecting the information you give us:
We will protect all information provided to us to the best of our abilities and with the best possible equipment available to GSG-i and its members.
j.7.Obtaining consent:
Although the way we collect the consent may vary by occasion, it may be collected by verbal confirmation, written documentation, or other electronic methods, including any electronic verification on our Website.
-Unless it is legally required for us to obtain a positive request, we will not make it a condition of providing you a service or product. In the case where your explicit consent is legally required, we will notify you immediately in order to proceed further with your request. It is considered as implied consent to accept our terms and conditions when you use or approach us for the products and services we provide over the phone, internet/website, or mailed/catalogue orders.
j.8.Providing your information:
We do not sell or rent our clients list to any company or person. We would only give your information out when we have your permission to do so, required by law or regulators or during the transfer of business.
-Transfer of business:
GSG-i is a group of investors, divisions and members. As a course of business, we may buy or sell new division to facilitate the financial growth of the company. Since our divisions deal with customer service, retail and media, it is foreseeable that if a division is to be sold, your information, at this moment being considered an asset will be transferred to the new owners/managers of that division.
j.9.In order to provide you with the best possible services we will make every reasonable effort to keep your information up-to-date.
RMA /
Return of Merchandise 2009
We recommend that you go over the RMA Policy entirely in order to avoid delays.
Return Authorisation Policy
We would love for you to enjoy your products as much as we do, however, if for any reason, you should see the need to send a product you have ordered from us back, just give us a call and we will go over the RMA with you. In order to provide better quality of service and products, we have developed the following guidelines with our Order Processing Centres (OPCs) in order to provide better quality of services and products. SecurityTrust and OPCs reserve the right to make changes to the RMA; clients will receive notification of these changes 25 days before they take effect.
Return of Merchandise Procedure
Support members are available to assist customers in determining whether the product is defective, prior to its return. The majority of the time, we are able to guide you through a few over the phone troubleshoots; our support members have a high rate of success with this method. However, if the problem persists, our support member will guide you over the next few steps.
An authorisation number has to be obtained before returning a product. Support members will be required to collect clients information, as well as a specific reason as to why the product is being returned (other information may be required as determined by the support member). Request for an authorisation number can only be done so over the phone; all authorisation numbers expire after seven (7) days; you will receive your authorisation number within 72 hours of your filing.
Although a support member, in contact with the shipping OPC, has activated an RMA for your account, it does not guarantee that your return will be approved; an OPC technical member has to submit a returned item to inspection. Only after a technical member has a chance to review the results of inspection can warranty service go in effect (e.g. repaired, replacement, credit).
Physically damaged equipment does not ship out of an OPC; therefore, we cannot accept equipment that is not in their original package and/or has underwent physical damage. If the product was damaged before you took possession a support member will work with you and the delivery company in order to receive credit/replacement for your order. Please note that it is advised that you survey the package before taking possession of it from the delivery company. If any visible damage is observed, it should be reported immediately to the delivering company and to SecurityTrust.
Returning Products to American OPCs
Proof of Purchase has to be included with the shipment, quoting an OPC Order Number (located on the top right portion of the invoice). A detailed description of the problem will speed up the turnaround time; you can find a form that you can print from: http://www.gsg-i.com/support. The complete original packaging has to be sent-in, including all materials used in its packaging. Please be aware that over 89.4% of packages that were improperly shipped result in damage; all shipments are inspected before delivery is accepted, and the receiving OPC is not able to accept packages that have physical damages due to shipment; if an OPCs inspection reveals damage due to shipment, refusal of acceptance will be filed by the OPC within 48-72 hours.
Note:
a. if you are returning more than one product at a time, you will need to have an RMA number for each item, and copy of your invoice attached to the RMA number, as well as the description form.
b. OPC Requirement: Shipping and handling are covered by the sender and have to be
paid in full before and OPC/Manufacturer takes delivery of the products. Some OPCs
and Manufacturers do not offer replacement for products that have been marked by
the shipper with their own labels. To assure that your delivery, repair or replacement
goes smoothly, we highly recommend you to utilise only labels that can be easily removed.
c. The RMA number has to be easily identifiable. We recommend that you write you RMA
number on label used by the delivery company, next to the senders information.
d. The OPC handling your order will see that your repaired or replacement product be
delivered by a carrier company of your choice. Please bear in mind, that repaired and
replaced equipment still require a signature upon delivery.
Inquiries
After the first 72 hours of your package arrival, you can contact a support member or an OPCs technical member directly. Remember that in order to locate information for your package, you will need to have the authorisation number with you.
Returns for Credit
7 Days Return,
Pre-authorisation is also required for products being returned for credit. However, in addition to your authorisation number you will also need to have a support member obtain a Credit Authorisation from the receiving OPC manager. The product(s) have to be in New conditions in order for them to qualify for a credit, in original packaging with all items inside, and no markings on the box. Items being returned face a 20-25% restocking fee.
8th Day Returns,
As to OPC/Manufacture regulations, these items can only be returned for repairs and replacements.
Please note that an item cannot be returned simply because you didn't want it after you received it.
Damaged on Arrival Policy
Original packaging is required for products damaged on arrival requiring repairs; packages will undergo immediate inspection and repair by OPCs technicians if they have been returned to the appropriate OPC during the first seven (7) days. Damaged upon arrival items that cannot be repaired, or cannot be repaired promptly, will be replaced with a system of equal or greater value.
No Defect Found Policy
A product that has been returned, and upon completion of an OPCs technical inspection is found to have no defects, the item will be returned and a Technical Inspection fee of $70,00 will be added to the shippers account; at which point the merchandise will be shipped to the user via collect by a carrier of your choice.
End of Warranty Service
Products that require maintenance after warranty has expired will reflect a charge of $75-95 an hour depending on the receiving OPC.
Contact List:
Questions regarding service, policy or concerns:
US/Canada
Info_gsg-i.com
Americas
Amer.info_gsg-i.com
Europe
EU.info_gsg-i.com
Asia
Asia.info_gsg-i.com
Australia
AUS.info_gsg-i.com
Status:
Please note that we will ship your products from the nearest distribution centre. If you are not sure of where that is, please review your Sales Receipt under, Order Processing Centre (OPC).
United States
Cal.opc_gsg-i.com
NY.opc_gsg-i.com
VA.opc_gsg-i.com
Canada
Van.opc_gsg-i.com
Fr.opc_gsg-i.com
Gr.opc_gsg-i.com
Hu.opc_gsg-i.com
Tw.opc_gsg-i.com
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